Dear Friends of King’s Daughters:
It is hard for me to believe that I have been in my new role for almost 90 days. During this time I’ve had the opportunity to meet or socialize with many of you. I want to thank you for your support and appreciate you sharing your thoughts and ideas with me. I truly believe my job is to serve King’s Daughters and King’s Daughters is here to serve the community.
I’ve made a commitment to you and to our teams to be more transparent with communications. Many of you have said you are tired of “corporate speak.” Therefore, I’m writing my own communications. It has been great to announce the upcoming return of Valet Services and the hiring of additional bed-side nurses. However, we have a long way to go and it is not always going to be good news. I feel like we are in this together so you deserve to know the truth.
As you know, two lawsuits were filed yesterday against King’s Daughters, the Kentucky Heart Institute, and Dr. Richard Paulus, representing about 500 people. They were filed by Louisville and Texas-based law firms. We believe the large number of plaintiffs is for a “shock factor” to get attention. The claims are vague and cover a wide range of tests and procedures including X-rays, EKGs and pacemakers. While we never want our patients to be unhappy with their care, from my perspective we leave the lawsuits for the lawyers and ask our team to concentrate on providing the best patient care possible, one patient at a time.
It is frustrating to see the news articles. When I look at the heart disease and program statistics for our community, I don’t see numbers - I see people. People like my parents, who were both affected by heart disease. My father is living today because of the care he received at King’s Daughters. I’m proud of the program we have built and grateful we don’t have to leave our community for high quality care.
Outside news agencies, like Bloomberg, criticize our program because it is large. They presume we only provide care for a few counties. In reality, we are the healthcare provider for a very large geographic region. Our service area is the size of New Jersey, and for many years, we were the only full-service cardiac hospital in eastern Kentucky and southern Ohio. We have the data to prove we are among the best in the country, because of our people. I am privileged to be part of an amazing team.
It is very hard to see and hear negative things expressed about King’s Daughters. We are not a building or a sterile, faceless corporation – we are physicians, team members and volunteers who work tirelessly to deliver exceptional care. A team here to serve 24/7, 365 days a year. There are no snow days here!
When I accepted the CEO position, I was fully aware of the financial and legal issues. I expect the next 90 days to very busy from the legal standpoint, but I have every confidence we will be able to get past the rough spots. We depend on our community and our community depends on King’s Daughters. I hope we all agree King’s Daughters is an amazing community resource worth protecting. I plan to do just that.
I will keep you posted as new things develop. And although I try to get out as much as possible, you are out in the community every day. I need you to let me know what questions are out there so I can get you answers. I want to hear from you. My email is firstname.lastname@example.org.
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