We're Here to Help
Should you ever experience any difficulty with your care at King's Daughters, we encourage you to speak with your immediate care give to address the situation. Sometimes, patients and families feel uncomfortable with bringing an issue forward to the immediate caregiver. If this is the case, you may contact the patient care manager on your nursing unit. This individual's name and contact information is posted prominently in patient rooms and/or on the unit.
If you are unable to resolve the problem with these steps, we invite you to speak with one of our patient representatives. They visit newly admitted patients to offer assistance and identify any opportunities for improvement and are available to you throughout your hospital stay.
Should your concern or issue fall outside the patient rep's area of expertise, they will refer it to the appropriate personnel to be addressed. The patient representative can be reached by dialing (606) 408-4146. The patient reps round throughout the medical center continuously. Please leave a message stating your name and room number and a rep will return your call. Patient reps are available Monday through Friday.
If you are not satisfied with the resolution of your concerns through the patient representative, you may:
- Contact KDMC's leadership team through the Nursing Supervisor's office. From your hospital phone, dial 0 and ask for the nursing supervisor.
- If your concerns are not resolved at the hospital, you are encouraged to contact The Joint Commission's Office of Quality Monitoring at 1-800-994-6610, or by email to firstname.lastname@example.org.
Patient Satisfaction Survey
At King's Daughters, we are very interested in understanding how satisfied you were with the care you received. Depending upon the location where you received care, the type of care you received, and whether you have been surveyed recently, you may receive a patient satisfaction survey about seven days after your visit with us.
Patients or their designees are encouraged to complete the survey and return it in the pre-paid business envelope. Your responses are completely confidential UNLESS you ask to be contacted by us.
We use the information we receive to identify unmet patient needs, improve care and recognize team members who have provided outstanding service.