Our Partnership With You
World-class healthcare is a partnership between the patient, family, physician and other healthcare professionals. WE pledge to do everything we can to make you feel welcome, comfortable and safe when you are with us. Further, we promise to teach you about your health; support you in striving to live a healthier life; and fully inform you about your diagnosis and treatment options.
As our patient, you have certain responsibilities as well. These include:
- Providing complete information about your health history, current issues and use of over-the-counter medications, herbal remedies or other treatments.
- Asking questions. If we haven’t explained something clearly, tell us. The more you know, the better your results will be.
- Providing a current, valid address, phone number and emergency contact information.
- Keeping your appointments. We understand situations sometimes force patients to cancel or reschedule. We ask that you give us 24 hours notice.
- Arriving to your appointment on time.
- Taking all prescription medications exactly as prescribed and reporting any adverse side effects or problems promptly.
- Monitoring your prescriptions. Request prescription refills during your visit with us. If you run out before your next visit, you may request a refill through MyChart or by having your pharmacy contact us. Please allow at least one business day for our office to process refill requests.
- Fulfilling your financial obligation to us. If you want us to bill your insurance, you must bring your insurance cards with you to each visit. Insurance companies require us to collect co-pays and deductibles at the time of your visit, so please be prepared to pay these fees up front. For your convenience, we accept cash, checks, MasterCard, Visa and American Express. If you anticipate trouble paying for your care, talk to us in advance. We may be able to make payment arrangements or locate sources of support for you.
- Speaking up! If you have a problem, concern or issue, we want to know. You may bring problems to the attention of your doctor, nurse or the practice manager. We will do everything we can to resolve the issue to your satisfaction.
- Telling us how we’re doing. You may receive a patient satisfaction survey in the mail. The input we receive from these surveys helps us identify areas for improvement.